General
Are there any age restrictions at the hotel?
When making a reservation a minimum age of 18 years applies for all staying guests. A minor must always be in the company of a parent or guardian aged over 18 years.
Can I smoke in the hotel?
No, smoking in the hotel is not allowed. All rooms are equipped with a smoke detector. Those who do smoke inside can expect a fine of € 150, -. Smoking is allowed outside the hotel.
Are pets allowed?
Pets are not allowed in the hotel.
Can I bring my own food and drinks to the hotel room?
You can bring your own food and drinks to the hotel room. There are also vending machines in the hallway with various snacks and drinks.
I forgot something. What should I do?
All items found at Inntel Hotels Den Haag Marina Beach will be added to your reservation based on your room number. You can contact the reception desk by e-mail, so they can check this. You can reach them via reservationsdenhaag@inntelhotels.nl.
Can I buy a gift card from Inntel Hotels?
It’s possible to buy a gift card from Inntel Hotels and select an amount of your choice.
I have a gift card. How can I make a reservation?
You can redeem a gift card by contacting the reservations department of the desired hotel. You can reach them by phone or e-mail reservationsdenhaag@inntelhotels.nl.
Unfortunately, it is not possible to use the Inntel Hotels gift card when booking a room online. The gift card cannot be redeemed for cash.
- The gift card must be presented physically as a means of payment.
- The gift card can be used as a means of payment for overnight stays and restaurant expenses at the hotel.
- A gift card has a minimum value of €50.
- A gift card can be redeemed in all Inntel Hotels.
- The gift card has a validity of 2 years after issue.
Are there house rules?
The hotel’s house rules can be found here.
What kind of rules apply due to COVID-19?
In the hotel, the rules of the government are followed. Currently, there are no active COVID-19 rules.
Hotel facilities
Does the hotel have an elevator?
Yes, each floor can be reached by elevator.
What facilities does the hotel have?
The hotel has a wellness centre with swimming pool, outdoor pool, gym, lifts, restaurant, bar and Meetings & Events rooms.
Is there a spa in the hotel?
Inntel Hotels Den Haag Marina Beach’s wellness centre features spa facilities with an indoor pool, Turkish steam bath, Sauna and Life Fitness gym.
Opening hours
Monday to Sunday: 07:00 to 23:00.
Swimwear is compulsory in the pool area. Bathing suits are not allowed in the sauna area for hygiene reasons.
The Life Fitness gym is open 24/7.
Our heated outdoor swimming pool is open during the high season
Opening hours
Monday to Sunday: 09:00 to 21:00.
What facilities are offered in the wellness centre?
Only towels are provided in the wellness centre.
Do you offer massages?
Yes, you can book a massage treatment on our website.
Does the hotel have a fitness room?
The hotel has a Life Fitness gym with various equipment.
The Life Fitness gym is open 24/7.
Does the hotel have a bar and restaurant?
Yes, in Bar & Brasserie Willem I we serve breakfast, lunch, dinner and drinks. Reservations and menu can be found here.
Does the hotel have Meetings & Events facilities?
Yes, the hotel has several Meetings & Events rooms. More on our venues can be found here.
Does the hotel have a garden or terrace?
The hotel has a lovely terrace.
Service
What services does the hotel offer?
The hotel has free Wi-Fi, room service, wake-up service and laundry service.
Does the hotel have a business centre or a print service?
There is no business centre at Inntel Hotels Den Haag Marina Beach. However, there is free Wi-Fi everywhere and all rooms have a desk. The reception team can print on request.
Does the hotel have a concierge?
The hotel does not have a concierge. The reception team is ready to help you make the most of your visit to Scheveningen/The Hague.
Can the hotel arrange a babysitter?
The hotel can’t arrange a babysitter.
Is there a laundry service available?
On weekdays the hotel offers laundry services. Ask the reception team about the possibilities.
What can the hotel offer for birthdays and other special occasions?
Let the reservation department know that you have something to celebrate and they will be happy to inform you about the various possibilities. You can reach them via reservationsdenhaag@inntelhotels.nl.
Arrival & Departure
At what time can I check-in?
Check-in at Inntel Hotels Den Haag Marina Beach starts at 15:00 PM.
At what time can I check-out?
Check-out is before 11:00 AM.
Is it possible to check-in earlier?
An early check-in is possible if the availability allows this. We cannot guarantee this.
Is a late check-out possible?
A late check-out is possible until 17:00 PM and if the availability allows this.
What are the costs for a late check-out?
The costs are €20,- for each hour you wish to stay longer in the room.
Is it possible to check-in late in the evening?
A late check-in is possible. Please inform the hotel of your expected time of arrival.
Can I leave my luggage after check-out?
It’s possible to leave the luggage at the reception free of charge if the room is not ready yet.
Rooms & Suites
I would like to stay for a longer period of time. Can I request a longstay room?
Unfortunately, we do not have longstay rooms with a kitchenette.
I would like a room on a top floor. Is this possible?
Based on the availability, a room on the top floor can be requested. This is always a request and cannot be guaranteed.
Which rooms have a whirlpool?
The rooms in the hotel equipped with a whirlpool are: the Spa Rooms, Wellness Rooms and the Wellness Suite.
Does the hotel have family rooms?
Yes, the hotel has family rooms. These are two rooms next to each other with a connecting door. Family rooms can only be booked by e-mail via reservationsdenhaag@inntelhotels.nl.
Does the hotel have disabled access rooms?
Yes, the hotel has 12 disabled access rooms.
Do the hotel rooms have king-size beds?
Yes, the hotel has king size beds. Except for the Twin rooms. Check out the Rooms & Suites page for more information.
Do the rooms have coffee and tea facilities?
The rooms have coffee and tea facilities.
Do the hotel rooms have a separate shower next to the bath?
Yes, the Spa and Wellness Rooms are equipped with a whirlpool in front of the window and a separate bathroom including a shower. Our other room types do not have a bathtub in the bathroom.
Is the safe in the rooms of the hotel big enough for a laptop?
The size of the safe is based on the size of an average laptop.
Are there any rooms with a separate sleeping area?
No, there are no rooms with a separate sleeping area.
Does the hotel have a good free WI-FI connection in the rooms?
The hotel has a free stable WI-FI connection throughout the hotel and the rooms.
Does the hotel have non-smoking rooms?
Smoking is not allowed in any room.
What is the difference between a double and a twin room?
A double room is equipped with a king-size bed and a twin room with two single beds.
Are taxes included in the room rate?
Please check the reservation details of your bookings. For bookings via the Inntel Hotels website, the tourist tax is exclusive. In The Hague the tourist tax is €6.00 per person per night.
Are there any rooms with a kitchen?
No, there are no rooms with a kitchen in the hotel.
Are the rooms suitable for guests with allergies?
The housekeeping team has high hygiene protocols and does its utmost to deliver the hotel rooms as clean as possible. If you have an allergy, please let the hotel know.
Does the hotel have baby cots?
Yes, we will place these in your room free of charge.
Can children stay in the room for free?
Charges may apply depending on the age of the child.
Can an extra bed be placed in the room?
An extra bed can be placed in our City Double XL rooms, Sea Double XL rooms, Spa rooms, Wellness rooms and Suite. This can be done at an additional cost of €50,- per night.
Do the rooms have an iron and ironing board?
On floors five and nine you can find a rack with irons and ironing boards.
Which (international) TV channels are available in the rooms?
The TV channels that are available are: National Geographic, Channel, TLC, TRT Türk, CNN, Euronews, BBC One, BBC Two, ARD Das Erste, ZDF, NDR and WDR.
Are the rooms air conditioned?
Yes, the rooms are air conditioned.
Can I take my bicycle into the room?
It is forbidden to take your bike into your room.
Restaurant & Bar
What are the breakfast, lunch and dinner hours?
Opening hours breakfast
07:00 AM – 10:30 AM.
Opening hours lunch
12:00 PM – 17:00 PM.
Opening hours dinner
Monday to Thursday 17:00 PM – 21:00 PM.
Friday & Saturday 17:00 PM – 22:00 PM.
Sunday 17:00 PM – 21:00 PM
For dinner we advise you to make a reservation. Without a reservation we cannot guarantee that there will be a free table in Bar & Brasserie Willem I. We also advise you to have breakfast before 09:30 AM due to crowds. Reservations and menu can be found here.
What kind of breakfast is served?
The hotel serves an international breakfast buffet with bubbles including squeezed orange juice, warm rolls, and various spreads.
Do you have allergies?
Inform our reception team about this before your stay.
Is it possible to have breakfast in your room?
Yes, room service breakfast is available daily (subject to availability) from 07:00 to 11:00 and must be ordered from the Bar & Brasserie by 23:00 the day before. We charge a €12.50 room service fee for this.
What kind of dishes does the restaurant serve?
Bar & Brasserie Willem I offers an variety of dishes. On the menu you find various salads, meat and fish dishes.
Is there a bar that is open after midnight?
Yes, there is a bar in the hotel.
Opening hours
Everyday 12:00 PM – 00:00 AM.
At the reception desk you can also purchase various alcoholic drinks after the bar closes.
Does the hotel provide room service?
You will find the room service menu in your room next to the bed. Due to the current rush in the hospitality industry, we are forced to offer room service only based on availability. The room service charge is €12.50 each time.
Location
Can I buy public transport tickets at the concierge or reception?
For train tickets, please refer to www.ns.nl. For regional transport, you can purchase tickets at the front office.
Can I park at the hotel?
There is no public parking in Scheveningen.
You can park in the nearby Q-Park Strandweg car park. Please note that it is necessary to reserve a parking space in advance to guarantee a parking spot.
The address is: Strandweg 3 2586 JK Den Haag.
Book your parking ticket here at a reduced rate for a guaranteed parking space. The car park is open daily for 24 hours.
Are there charging points for electric cars at the hotel?
Yes, you can find charging points on the Strandweg. Unfortunately, not at the hotel itself.
Is the hotel easy to reach by public transport?
The hotel is about a 20-minute walk from the first tram stop. On 9292.nl you can easily plan your trip to Inntel Hotels Den Haag Marina Beach. Our address is: Strandweg 1, The Hague.
Does the hotel have a transfer service?
Inntel Hotels does not have a transfer service. However, the reception team can call a taxi to take you to your desired location.
Are there taxis available at the hotel?
The reception team can assist with taxi arrangements.
Can I rent a bike at the hotel?
Yes, the costs per day are €20 for a regular bike, €30 for an e-bike . Depending on the availability, you can rent a bicycle. Reservations in advance are not possible.
Where can I park my bike?
Unfortunately, the hotel does not have a bicycle stand.
Is the hotel located in a good and safe area?
Yes, the hotel is located on the beach and within walking distance of Scheveningen Pier.
Is the location of the hotel convenient for sightseeing and excursions?
Yes, the hotel is located on the beach and within walking distance of various attractions. Read our online magazine The Innsider for tips and activities near the hotel.
Is the hotel near the centre?
You can reach the city centre within 15 minutes by car or 30 minutes by public transport.
Reservations & Payment
I don’t have a credit card. How can I make a reservation?
You can make a reservation via reservationsdenhaag@inntelhotels.nl. Please note that for reservations on the same day, a credit card is required.
I received a payment link. What is a payment link? And how does it work?
Via a payment link you can securely make the payment to the hotel online. You will receive the link by e-mail. If you click on the link, you will be automatically redirected to your bank. Here you can log in and agree to the payment. After we have received the payment, your reservation is guaranteed.
Is a deposit or prepayment required?
This depends on the room type you are staying in. Check your reservation details for more information. For further questions, contact the reservation department via reservationsdenhaag@inntelhotels.nl.
How long does it take until I receive my deposit back on my credit card?
The deposit will be refunded during check-out, or if an authorization has been made, it will be released during check-out. It depends on your bank, how long it takes until you receive the deposit.
Can I receive an invoice?
Yes, please inform the reception team and they will prepare an invoice for you.
I have booked an overnight stay on another website and I would like to change/cancel my reservation. How do I change/cancel my reservation?
Reservations placed on another website can be changed via the travel agent itself.
I have booked a non-refundable room. Can I still change or cancel?
By choosing this special rate with restrictions, you have agreed to the condition that this reservation can’t be changed. Unfortunately, the hotel can’t make an exception.
